Not if you do not wish to. Separate waiting areas are available, however you must wait with the child/ children until the visiting partner arrives or the resident partner comes to collect the child.

The volunteers are there to support the contact, to help the child feel safe & at ease by providing a welcoming, friendly environment. The volunteers are not there to take care of the children. That is the responsibility of the parent or visiting party.

Yes. The volunteers are fully trained and are subject to Enhanced CRB checks.

Let the visiting person know if possible, and contact the centre coordinator in advance.

Yes. Both the indoor & outdoor play areas are secure.

No. We do not monitor conversations or write any reports on the contact taking place. The Centre is impartial and the volunteers are solely there to support the contact and ensure the children’s wellbeing.

Please refer to the NACCC – National Association of Child Contact Centres website and to the information provided within the judicial protocol which states the following:

Most Supported Child Contact Centres are charities and nearly all the staff are volunteers. All Supported Child Contact Centres must be able to decide whether to accept or refuse a referral. Similarly, they can only undertake their work if free of any risk of being drawn into individual cases or disputes. Accordingly, courts and parties will not require or seek their involvement in resolving disputes, writing reports, noting events, or attending, in any capacity, any family court hearing.

This varies. Some Centres may have waiting lists and some centres may not be able to accommodate you at all as not all centres offer the same services. Before your first session can be arranged, you will have to fill out a form and be assessed. This is likely to take a minimum of 4 weeks. If you have a particular timescale in mind or things are urgent, please ring the centre first to make sure they can help, before starting the process.

• Confidentiality.
• Complaints and Compliments.
• Health & Safety.
• Data Protection.
• Information security.
• Privacy.
• Security Incident.
• Equal Opportunities & Diversity.
• Domestic Violence and Abuse.
• Recruitment.
• DBS.
• Safeguarding – both children and vulnerable adults.
• Sustainability.
• Training.
• Whistleblowing.
• Toys